FAQs

Can you deliver labels within 24 hours?
Can you guarantee the delivery date?
Can you hold stock of annual orders?
Do you do the label design in-house?
Do you manufacture labels for laser printers?
Do you manufacture labels for outdoor use?
How can I request a Quote?
How do I pay?
How do I place an order?
How do I request a sample pack?
How do you ensure good customer service?
How do you ensure the label quality?
How environmentally friendly is your company?
How long does it take to receive a quote?
How many cutter do you have in the stock?
Do you charge for artwork?
How much do you charge for delivery?
How much do you charge for plates?
Is it possible to receive a sample label before placing an order?
What are the advantages of purchasing labels online?
What are the lead-times?
Can I track my order?
What materials do you print on?
What products are available online?
Will I receive a label proof to sign off before you print the labels?
Can you deliver labels within 24 hours?

We can dispatch labels within 24 hours, please note that an extra cost will be charged for the express service and delivery. For more details please contact us on 01978 664 411.

Can you guarantee the delivery date?

Unfortunately we cannot guarantee the delivery date due to circumstance beyond our control e.g. carriers not delivering on time, power cuts etc. As a company we aim to dispatch labels one day before the delivery date in order to deliver them on time.

Can you hold stock of annual orders?

We offer a stock holding facility to keep your cost down. Please contact us on 01978 66 44 11 for more details. We produce labels in larger quantities available from stock. You are billed only when you take the labels.

Do you do the label design in-house?

At our site we have a well-equipped and experienced reprographic department that processes all of our customer’s artwork. All of our reprographic team are equipped with the latest Apple Macintosh computers as well as industry standard software and output devices.

Do you manufacture labels for laser printers?

We have a large selection of paper and teslin (synthetic) A4 labels available in many different formats from 1 to 18 labels per page, suitable for almost any office A4 laser printer. Laser sheet labels are an easy and cost-effective way to print your own information.

Do you manufacture labels for outdoor use?

We manufacture labels for outdoor use; laminate or varnish is applied as a protective layer. We produce outdoor labels for Councils and chemicals companies across the UK.

How can I request a Quote?

Quotes may be requested in the following ways:
Call: 01978 66 44 11
E-mail: sales@limpetlabels.co.uk

How do I pay?

Different payments can be accepted by our financial department: credit or debit card, BACS and CHAPS, Paypal etc. If you wish to open an account, you will be asked to fill out credit forms. If you require any of our bank details, please contact our accounts team on 01978 66 44 11.

 

How do I place an order?

For online orders, the best way to place an order is to visit our online shop by clicking here. We have a wide range of labels available through our online shop and accept all major cards as well as Paypal. As soon as we process your order you will be sent an email with your order acknowledgement.

For bespoke labels, please contact our sales team on 01978 66 44 11 or email sales@limpetlabels.co.uk.

How do I request a sample pack?

Sample packs can be requested in the following ways.
Call 01978 66 44 11
Fill in the online form:

How do you ensure good customer service?

We have a dedicated team of helpful and friendly staff who are here to assist you with your order enquiries. Available to visit customers all over the country, our team will liaise with other members of staff to ensure that you always receive your quotes on time, get product specifications, discuss new projects and help sort any technical or special requirements you may have with your labels. To provide an even more efficient service we have a reliance on technology. Our comprehensive, bespoke database is capable of giving our office team all the information they need at the click of a button. We can track orders, arrange proof of delivery, keep track of accounts and view delivery schedules on-screen while we are the phone to you. All of this information at our fingertips means that we will always be able to answer any enquiries quickly and efficiently.

How do you ensure the label quality?

Limpet Labels UK Ltd is ISO 9001 certified and have been for over 25 years. We boast some of the most advanced flexographic and digital printing technology available today as well as workflow systems, colour management software and an MIS all tailored to ensure we produce the best quality labels time and again.

We have a long-standing and experienced team from sales and customer service staff, reprographic staff and printers and finishers, who are passionate about their work, lead by a management team driven by customer satisfaction and a desire to build long-term partnerships with our customers.

How environmentally friendly is your company?

As a company, we strive to make sure that all our activities are as environmentally friendly as possible.

  • Cloths used for the press cleaning are cleaned and sent back to be used again.
  • We recycle all cardboard that is collected on a regular basis.
  • We do not use solvent inks, all inks used are UV inks only.
  • We have replaced all company literature by the use of e-mails, including orders acknowledgements, invoices and newsletters to reduce paper usage and of course to save the cost of postage.
  • We have achieved Zero-to-Landfill accreditation so none of our waste or by products end up in landfill.
How long does it take to receive a quote?

We will endeavour to send a quote within 2 hours from the quote request.

How many cutter do you have in the stock?

We have more than 2,500 cutters in stock in different shapes and sizes. We can advise you at the quotation stage, which stock cutters we have available or what it would cost to have one made to your exact specifications.

Do you charge for artwork?

We will always advise you prior to any work being carried out, if there will be a charge for artwork.  Where possible, if there are small changes to artwork required or minor fixes, we will not charge.

Where more work is involved or there are a large number of designs, we will advise you of the cost up front.

How much do you charge for delivery?

Online orders have no charges for UK mainland deliveries.

For bespoke labels we charge for a next-day delivery service via Fedex.

 

 

How much do you charge for plates?

Our plate prices are well below the market average and we will always advise you of any plate costs at the quoting stage.

Our printing plates are typically between £40-£45, depending on the size of the labels.  In exceptional circumstances, some plates may be more but you will be informed of this, should this be the case.

Is it possible to receive a sample label before placing an order?

It is possible for us to print a sample of your label(s) prior to a full production run, directly off the press that will run the final job so that you can see exactly what you are going to get.

For digital work, press trials start from £25

Please contact us on 01978 664411 for prices.

What are the advantages of purchasing labels online?

The online shop allows purchasing of stock items (hazard warning diamonds, shipping & handling labels, tactile labels, PAT labels and many more) in smaller quantities at a reduced rate. Most products  are available from stock and are despatched for next day delivery.

What are the lead-times?

For bespoke work, our turnaround is 5-7 working days from order/proof approval although it is sometimes possible to reduce this if labels are required urgently. (Please note that the lead-times may vary slightly if special materials or cutters are required).

The vast majority of our online shop stock is available straight off the shelf, and for orders placed before midday we can usually despatch them on a next working day delivery service.

All online orders will be delivered within 5 working days from receiving your payment and are sent using a 24hour delivery service (UK mainland only). Offshore and international delivery will take longer depending on the final destination.

If you wish to collect the order yourself, we will ensure your order is ready for collection within 5 working days from receiving your order. Once we have confirmed this you can collect from the factory between 9am – 3pm on Mon – Thurs, and 9am – 1pm on Fridays.

Can I track my order?

Please contact us on 01978 66 44 11 or email your account manager directly for an update. All online orders are automated and all info will be emailed to you automatically as the order progresses through the various stages of production and dispatch.

What materials do you print on?

A wide range of materials is used to suit our customers’ requirements. The basic range includes:

  • Poly-prop
  • Poly-ethylene
  • Gloss paper
  • Teslin

More than 100 different base materials can be used and we have a vast array of special materials and finishes to suit your needs. For more details call us on 01978 66 44 11.

What products are available online?

Variations of the following products can be ordered online:

  • Hazard warning diamonds
  • LQ, UN & other diamonds
  • Handling and shipping labels
  • Indication of danger symbols
  • A4 laser sheet labels
  • GHS Labels
  • Blank labels
  • Tactile labels
  • CE Marking & WEEE Labels
  • Electrical Test Labels

For more details visit our online shop!

Will I receive a label proof to sign off before you print the labels?

Unless you are placing a repeat order you will be asked to sign off the proof and return back to us. No labels will be printed without the signed proof.

Got your own Question? Here are some options:

Ask Us in Comments

Please visit our Contact page
and send us a message.

Contact Support

For more details please contact us
on 01978 664 411.

One More Question?

If you still have a question that we haven’t covered here, please feel free to get in touch and send us a message and one of our team will be happy to help.

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