Payment

In our online shop, we are happy to accept any of the following payment methods:

Visa Credit

Visa Debit

Mastercard

American Express

Paypal

Bank Transfer

How do I make a purchase?
Do I need an account to place an order?
Do you charge sales tax?
How do I make a purchase?

To make a purchase, simply select the items you would like to order and add them to your shopping bag. You can then proceed through the checkout process and make a secure online payment using your credit card (Visa, Mastercard & American Express) or PayPal account. Once you have successfully placed your order, you will receive an automatic email confirmation.

Do I need an account to place an order?

You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here or by opting in when placing an order.

Do you charge sales tax?

By law, we are required to collect sales tax on all orders shipping to New York and Tennessee. The rate of tax will be determined by the exact delivery address and displayed when placing your order.

Delivery (Online Orders)

All online orders will be delivered within 5 working days from receiving your payment and are sent using a 24hour next working day delivery service (UK mainland only). Offshore and international delivery will take longer depending on the final destination.

If you wish to collect the order yourself, we will ensure your order is ready for collection within 5 working days from receiving your order. Once we have confirmed this you can collect from the factory between 9am – 3pm on Mon – Thurs, and 9am – 1pm on Fridays.

Delivery (Bespoke Labels)

Our leadtime for repeat orders is 5 working days or less from order to delivery.  In cases where customers require a faster delivery, this can sometimes be catered for depending on how full our schedule is at the time.

Over 90% of artwork is proofed to our customers within 24hrs of receiving an order.

We offer stock holding facility for account customers so their labels are available for next day delivery.

We only use recognised couriers for our nationwide next day deliveries & international shipments, giving you peace of mind that your labels are in good hands once they have left the factory.

When will my order be shipped?
How do I track my order?
Will I have to pay any additional taxes or duties?
When will my order be shipped?

Orders placed Monday through Friday by 12:00 pm EST (excluding holidays) are generally shipped the same day. Orders placed after 12:00 pm EST or holidays will be shipped on the next business day. Orders placed Saturday and Sunday will ship on the following Monday (excluding holidays). All online orders will be delivered within 5 working days from receiving your payment and are sent using a 24hour delivery service (UK mainland only). Offshore and international delivery will take longer depending on the final destination.

How do I track my order?

Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched.

Will I have to pay any additional taxes or duties?

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise on the exact amount of such charges since they are specific to each location.

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